frequently asked questions

Hill’s Brand Horizon

Top questions

Feeding and treats

About our company

Vouchers & samples

  • Where can I find vouchers?

    Many of our promotions and vouchers are offer through retailers of our products. Please check with your veterinarian or local pet store or online pet store to see if they have what promotions they have available.  

    See Our Current Special Offers

  • Why can't I find a promotion on my pet's product?

    While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or vouchers available. Be sure to check periodically with your veterinarian or pet food retailer.

    See Our Current Special Offers

  • Do you have samples available to send?

    In an effort to reduce waste plus our confidence in our products, we do not offer samples. However, all Hill's diets are covered under our 100% Satisfaction guarantee. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you and your pet will be satisfied with our products.

Nutrition & quality

  • How do you ensure the quality of Hill’s products?

    Hill’s cares deeply about product safety and quality. At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years, Hill’s has invested millions of dollars in our facilities, manufacturing practices, and formulas to reduce the risk of food safety issues. Click here 

    About Our Quality Assurance

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